FAQs – Frequently Asked Questions

The world of IT and the digital-age is rapidly changing, and it can sometimes be hard to keep up with these developments that seem to be happening almost every single day! We’ve gone from moving our data from hard-drives to ‘clouds’, and our heavy computers to lightweight laptops.

Whether you’re new to the industry and want to find out more, or you’re an expert but want to find out more specifics about our services, here are some of the most frequently asked questions that we get through our mailboxes.


FAQs #1 What do you do at Shesh Tech?

The easiest frequently asked question for us to answer; we’re a business managed IT services company. We help support business with their IT infrastructure, both through remote service offerings and on-site support. For a full list of our services, please read this page here.

FAQs #2 Why do I need your services?

One of the most frequently asked questions that any business gets is “what benefits can you provide to me?” By using an IT solutions company such as Shesh Tech, your network will be faster, your data more secure, your services faster, and your IT infrastructure more efficient.

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FAQs #3 What packages do you offer?

We offer a range of packages from ongoing contracts to pay-as-you-go. For more information, please visit our services page.

FAQs #4 What is the cloud?

This is one of those frequently asked questions that we tend to get more from newcomers to technology and the industry! Most people have an understanding of how cloud services work, but aren’t always sure how this relates to business.

The cloud has revolutionised the way in which we can store and recover data. Data can now be stored more securely and efficiently but many people don’t fully understand how the cloud works, why it’s important or what it actually is.

Putting it simply, the cloud is a network of servers that enable software and services to run over the internet, instead of on your computer.

Cloud computing is designed to make system resources – such as storage and computing power – available on demand, without direct user management.

FAQs #5 Where is data stored on the cloud?

Sometimes referred to as an ‘online backup’, cloud backup has become an integral part of the way we store data.

Once you’ve set up cloud backup, the service will continuously backup your data without you having to do so manually.

The physical storage spans several servers which are typically owned and managed by a hosting company. The hosting company is responsible for ensuring data is readily available and accessibly by the user.

FAQs #6 What happens if my IT system goes down?

The beauty of the services that we offer means that we will keep all of your most important data backed up so nothing will ever be lost, and we’ll be able to keep key services running at all times with business continuity. We’ll also have our team of experts working quickly to restart your systems.

FAQs #7 I’ve already got a website – can you help?

Yes – we can help by bolstering your current website, or we can transfer over emails or website domains to a new one.

FAQs #8 How can you keep my business secure?

We offer a managed web security and protection package, as well as a managed antivirus solution, to protect your business.

FAQs #9 Where are you based?

We are based in Birmingham, in the West Midlands, so many of our services will only be applicable to businesses in this area.

FAQs #10 Is the cloud safe?

Your data is both safe and secure in the cloud.  Data is almost always stored in encrypted form. This means that anyone looking to access your data would need to decode the information using a specific encryption key before they can read it.

FAQs #11 Why is the cloud so popular?

The cloud enables access to documents and data from any location using the internet. This means that, should something happen to your working office or hard drives, you will still have access to your data.

FAQs #12 How do I recover my data using the cloud?

Should you lose your data or wish to restore an earlier version, this will be stored safely in the cloud for you to access quickly and easily.

Often there will be several ways in which you can restore this data using the cloud – the most common being ‘web restore’ and ‘software restore’.

To recover data using web restore, you log into your provider using an internet browser, restoring your data from there. For software restore, data can be recovered using the relevant software application on your computer.

Protecting your data today

If you have any other cloud-based questions, please get in touch – we’re always thinking differently to find new answers and ideas. Or to find out more about how we can protect your data, visit our services.


Image credit: TeroVesalainen